{{--
    Shared faithful port of the body used by the FIVE legacy Complain emails in
    public/referenceonly/mailhandler.php:
      - sendEmailComplain        (L6034-6277) -> "Complaint Created"
      - sendEmailComplainAssign  (L6283-6497) -> "Complete Assignment"
      - sendEmailComplainClose   (L6503-6754) -> "Closed"
      - sendEmailComplainCEO     (L6757-7130) -> "Assign from CEO"
      - sendEmailComplainReject  (L7263-...)  -> "Reject"

    All five render the SAME skeleton: a font-size-6 banner line, a Header table
    (9 rows), a "Details" font-size-5 label + a wide details table, and -- for
    Close/CEO/Reject -- a purple #570086 "History Complaint" banner + history table.
    They diverge only on the flags documented below, so ONE template stays faithful
    to each variant.

    Legacy uses raw string concatenation with strip_tags(); this port uses {{ }}
    auto-escaping everywhere (safer) and null-safe ?-> navigation to mirror the
    legacy LEFT JOINs (a missing lookup renders an empty cell rather than erroring).

    ------------------------------------------------------------------------------
    VARIABLE CONTRACT (Complain models do not exist yet -- these are the plausible
    relation/column names the future Mailable must supply, derived from the legacy
    SQL. Names in (parens) are the underlying table/column.):

    $complain  -- App\Models\Complain (table `complain`)
        ->ID                              complain.ID
        ->ComplainDate                    complain.ComplainDate
        ->CompanyAddress                  complain.CompanyAddress  (on complain, NOT company)
        ->Telp                            complain.Telp            (on complain, NOT company)
        ->complainType?->Name             complaintype.Name        (FK ComplainTypeID)
        ->division?->DivisionName         division.DivisionName    (FK DivisionID)
        ->company?->CompanyName           company.CompanyName      (FK CompanyID)
        ->companyCP?->CompanyCPName       companycp.CompanyCPName   (FK CompanyCPID; selected by
                                          legacy but NOT rendered -- kept for parity/future use)
        ->userIDInput?->Nama              users.Nama via UserIDInput  ("Creator")
        ->userIDSales?->Nama              users.Nama via UserIDSales  ("Sales")

    $details   -- Collection<App\Models\ComplainDetail> (table `complaindetails`,
                 IsDeleted = 0, order by ID asc). Each detail $d:
        ->ID                              complaindetails.ID
        ->PrincipalName                   complaindetails.PrincipalName (denormalised column)
        ->PrincipalID                     complaindetails.PrincipalID   (CEO PM lookup; not rendered)
        ->ProductName                     complaindetails.ProductName
        ->application?->ApplicationName   application.ApplicationName (FK ApplicationID)
        ->BarangListID                    complaindetails.BarangListID (header label "LotNumber")
        ->QuantityPacking                 complaindetails.QuantityPacking
        ->satuanPacking?->QuotationPackName  quotationpack.QuotationPackName (FK SatuanPackingID
                                          -> quotationpack, NOT satuan -- PRD §5.8 #2. The
                                          ComplainDetails::satuanPacking() relation is CORRECT
                                          (already targets QuotationPack); this Blade's own
                                          earlier `->SatuanName` reference was the actual bug,
                                          fixed 2026-07-22 when the Mailables were wired up.)
        ->ComplainQuantity                complaindetails.ComplainQuantity
        ->satuanComplainQuantity?->SatuanName  satuan.SatuanName (FK SatuanComplainQuantityID) —
                                          relation name corrected 2026-07-22 to match the real
                                          ComplainDetails model (was guessed as `satuanComplain`
                                          before the model existed)
        ->UnitPriceUSD                    complaindetails.UnitPriceUSD
        ->satuanUnitPriceUSD?->SatuanName  satuan.SatuanName (FK SatuanUnitPriceUSD) — likewise
                                          corrected from the guessed `satuanUSD`
        ->UnitPriceIDR                    complaindetails.UnitPriceIDR
        ->TotalValueUSD / ->TotalValueIDR / ->USDRate
        ->SJNo / ->SJDate / ->InvoiceNo / ->InvoiceDate
        ->IsPaid                          complaindetails.IsPaid (0/1 -> No/Yes)
        ->PaidDate
        ->ComplainDesc / ->CustomerExpectation / ->ReporterRequestExpectation
        ->assignments                     Collection<ComplainDetailAssignment> for THIS
                                          detail (complaindetailsassignment, IsDeleted = 0,
                                          this ComplainID + ComplainDetailsID). Rendered only
                                          in the Created email's per-line History column. Each $a:
            ->ComplainDetailsStatusID     1=Request 2=Review 3=Assign 4=Done 5=Feedback
            ->DepartmentID                1=SM 2=PM 6=Finance 11=Accounting 8=CS 5=Logistic
            ->Tanggal
            ->ReviewRemark / ->AssignRemark / ->DoneRemark / ->FeedbackRemark
            ->status?->StatusName         complaindetailsstatus.StatusName
            ->user?->Nama                 users.Nama via UserID

    $history   -- Collection<App\Models\ComplainDetailAssignment> for the WHOLE complain
                 (complaindetailsassignment where ComplainID = c.ID, order by ID). Rendered
                 in the "History Complaint" section (Close/CEO/Reject). Each $h:
            ->ID, ->status?->StatusName, ->Tanggal, ->user?->Nama
            ->ReviewRemark, ->AssignRemark, ->DoneRemark, ->FeedbackRemark, ->DepartmentID

    ------------------------------------------------------------------------------
    PER-VARIANT FLAGS (defaults applied in the PHP defaults block below, so the
    template renders even when a flag is omitted):

      $title              full banner text (string). Legacy strings, verbatim:
                            Created  -> 'Colorindo Chemtra - Complaint Created'
                            Assign   -> 'Colorindo Chemtra  Complaint - Complete Assignment'
                            Close    -> 'Colorindo Chemtra  Complaint - Closed'
                            CEO      -> 'Colorindo Chemtra  Complaint - Assign from CEO'
                            Reject   -> 'Colorindo Chemtra  Complaint - Reject'
                          default: 'Colorindo Chemtra - Complaint'
      $ceoRemark          nullable string. Non-null ONLY for the CEO email -> renders the
                          "Remark from CEO" table between Header and Details (L6941-6956).
                          default: null (block hidden).
      $showDetailHistory  bool. true ONLY for Created -> adds the per-line "History" column
                          to the Details table (L6142, L6183-6256). default: false.
      $showHistory        bool. true for Close/CEO/Reject -> renders the purple
                          "History Complaint" section (L6682 / L7055 / L7440). default: false.
      $historyShowRemarks bool. Shape of the History table: true (Close/Reject) -> 8 columns
                          incl. RemarkAssignment + RemarkFeedback @ 12.5% (L6683-6730);
                          false (CEO) -> 6 columns @ 16.67% (L7056-7104). default: true.

    NOTE / deliberate divergences from the literal legacy source:
      * Legacy emitted detail rows with the opening <tr> commented out (and the Created
        variant never closes </tr> or </table> at all -- a bug that collapses every cell
        into one row). This port wraps each detail row in a proper <tr>...</tr> so the
        table is valid. The commented-out #eee alternating background is NOT applied,
        matching legacy's rendered (plain-row) output.
      * The huge &nbsp; runs padding each <th> in the legacy source are cosmetic and are
        omitted here; the column header text and order are reproduced exactly.
      * Header label ":" spacing is normalised to ": " (legacy mixed " :" and " : ").
--}}
@php
    $title = $title ?? 'Colorindo Chemtra - Complaint';
    $ceoRemark = $ceoRemark ?? null;
    $showDetailHistory = $showDetailHistory ?? false;
    $showHistory = $showHistory ?? false;
    $historyShowRemarks = $historyShowRemarks ?? true;
    $details = $details ?? collect();
    $history = $history ?? collect();

    $deptMap = [1 => 'SM', 2 => 'PM', 6 => 'Finance', 11 => 'Accounting', 8 => 'CS', 5 => 'Logistic'];
    $num = fn ($v) => number_format((float) $v, 2, '.', ',');
@endphp
<html>
<body>
    <font size="6"><strong>{{ $title }}</font></strong>

    {{-- Header table --}}
    <table cellpadding="10">
        <tr><td><font size="5"><strong>Complain ID  </strong></font></td><td><font size="5"><strong> : {{ str_pad((string) $complain->ID, 6, '0', STR_PAD_LEFT) }}</strong></font></td></tr>
        <tr><td>Complain Type  </td><td> : {{ $complain->complainType?->Name }}</td></tr>
        <tr><td>Division  </td><td> : {{ $complain->division?->DivisionName }}</td></tr>
        <tr><td>Creator  </td><td> : {{ $complain->userIDInput?->Nama }}</td></tr>
        <tr><td>Sales  </td><td> : {{ $complain->userIDSales?->Nama }}</td></tr>
        <tr><td>Complain Date  </td><td> : {{ $complain->ComplainDate }}</td></tr>
        <tr><td>Company Name  </td><td> : {{ $complain->company?->CompanyName }}</td></tr>
        <tr><td>Company Address  </td><td> : {{ $complain->CompanyAddress }}</td></tr>
        <tr><td>CompanyTelephone  </td><td> : {{ $complain->Telp }}</td></tr>
    </table>

    {{-- Remark from CEO (CEO email only) --}}
    @if ($ceoRemark !== null)
        <table cellpadding="10">
            <tr><td><font size="5"><strong>Remark from CEO  </strong></font></td><td><font size="5"><strong> : {{ $ceoRemark }}</strong></font></td></tr>
        </table>
    @endif

    {{-- Details --}}
    <font size="5"><strong>Details  </strong></font>
    <table rules="all" style="border-color: #666;" cellpadding="10">
        <tr style="background: #abc;">
            <th>ID</th>
            <th>Principal</th>
            <th>ProductName</th>
            <th>Application</th>
            <th>LotNumber</th>
            <th>QtyPacking</th>
            <th>ComplainQty</th>
            <th>UnitPriceUSD</th>
            <th>UnitPriceIDR</th>
            <th>TotalValueUSD</th>
            <th>TotalValueIDR</th>
            <th>USDRate</th>
            <th>SJNo</th>
            <th>SJDate</th>
            <th>InvoiceNo</th>
            <th>InvoiceDate</th>
            <th>IsPaid</th>
            <th>PaidDate</th>
            <th>ComplainDesc</th>
            <th>CustomerExpectation</th>
            <th>ReporterRequestExpectation</th>
            @if ($showDetailHistory)
                <th>History</th>
            @endif
        </tr>
        @foreach ($details as $d)
            <tr>
                <td>{{ $d->ID }}</td>
                <td>{{ $d->PrincipalName }}</td>
                <td>{{ $d->ProductName }}</td>
                <td>{{ $d->application?->ApplicationName }}</td>
                <td>{{ $d->BarangListID }}</td>
                <td>{{ $num($d->QuantityPacking) }} / {{ $d->satuanPacking?->QuotationPackName }}</td>
                <td>{{ $num($d->ComplainQuantity) }} / {{ $d->satuanComplainQuantity?->SatuanName }}</td>
                <td>{{ $num($d->UnitPriceUSD) }} / {{ $d->satuanUnitPriceUSD?->SatuanName }}</td>
                <td>{{ $num($d->UnitPriceIDR) }}</td>
                <td>{{ $num($d->TotalValueUSD) }}</td>
                <td>{{ $num($d->TotalValueIDR) }}</td>
                <td>{{ $num($d->USDRate) }}</td>
                <td>{{ $d->SJNo }}</td>
                <td>{{ $d->SJDate }}</td>
                <td>{{ $d->InvoiceNo }}</td>
                <td>{{ $d->InvoiceDate }}</td>
                <td>{{ $d->IsPaid == 1 ? 'Yes' : 'No' }}</td>
                <td>{{ $d->PaidDate }}</td>
                <td>{{ $d->ComplainDesc }}</td>
                <td>{{ $d->CustomerExpectation }}</td>
                <td>{{ $d->ReporterRequestExpectation }}</td>
                @if ($showDetailHistory)
                    <td>
                        @foreach ($d->assignments as $a)
                            @php
                                $sid = (int) $a->ComplainDetailsStatusID;
                                $dep = $sid === 1 ? '' : ($deptMap[(int) $a->DepartmentID] ?? '');
                                $rem = match ($sid) {
                                    2 => $a->ReviewRemark,
                                    3 => $a->AssignRemark,
                                    4 => $a->DoneRemark,
                                    5 => $a->FeedbackRemark,
                                    default => '',
                                };
                            @endphp
                            @if ($sid === 1)
                                {{ $a->Tanggal }} | {{ $a->complainDetailsStatus?->StatusName }} | {{ $a->user?->Nama }}<br>
                            @elseif ($sid === 3)
                                {{ $a->Tanggal }} | {{ $a->complainDetailsStatus?->StatusName }} to {{ $dep }} | {{ $a->user?->Nama }} | {{ $rem }}<br>
                            @else
                                {{ $a->Tanggal }} | {{ $a->complainDetailsStatus?->StatusName }} {{ $dep }} | {{ $a->user?->Nama }} | {{ $rem }}<br>
                            @endif
                        @endforeach
                    </td>
                @endif
            </tr>
        @endforeach
    </table>

    {{-- History Complaint (Close / CEO / Reject) --}}
    @if ($showHistory)
        <div style="background-color:#570086; color:#FFFFFF; padding:1.0px 1.0px;"><h2>History Complaint</h2></div>
        <table rules="all" style="border-color: #666;" cellpadding="10" border="1"  height ="100%" width ="100%">
            <tr style="background: #abc;">
                <th width ="{{ $historyShowRemarks ? '12.5%' : '16.67%' }}" align="left">ID</th>
                <th width ="{{ $historyShowRemarks ? '12.5%' : '16.67%' }}" align="left">Status</th>
                <th width ="{{ $historyShowRemarks ? '12.5%' : '16.67%' }}" align="left">Tanggal</th>
                <th width ="{{ $historyShowRemarks ? '12.5%' : '16.67%' }}" align="left">User</th>
                <th width ="{{ $historyShowRemarks ? '12.5%' : '16.67%' }}" align="left">ReviewRemark</th>
                <th width ="{{ $historyShowRemarks ? '12.5%' : '16.67%' }}" align="left">RemarkCEO</th>
                @if ($historyShowRemarks)
                    <th width ="12.5%" align="left">RemarkAssignment</th>
                    <th width ="12.5%" align="left">RemarkFeedback</th>
                @endif
            </tr>
            @foreach ($history as $h)
                @php $dept = $deptMap[(int) $h->DepartmentID] ?? ''; @endphp
                <tr>
                    <td>{{ $h->ID }}</td>
                    <td>{{ $h->complainDetailsStatus?->StatusName }}</td>
                    <td>{{ $h->Tanggal }}</td>
                    <td>{{ $h->user?->Nama }}</td>
                    <td>{{ $h->ReviewRemark }}</td>
                    <td>{{ $h->AssignRemark }}</td>
                    @if ($historyShowRemarks)
                        <td> Remark {{ $dept }} : {{ $h->DoneRemark }}</td>
                        <td> Remark {{ $dept }} : {{ $h->FeedbackRemark }}</td>
                    @endif
                </tr>
            @endforeach
        </table>
    @endif
</body>
</html>